Wendy Myers Staff Training

Wendy Myers Educates Seville Wadsworth Veterinary Clinic

March 26th, 2014

Seville Wadsworth Veterinary Clinic prides ourselves on being one of the best veterinary clinics in the Seville, Creston, Rittman, Lodi and surround areas of Medina county.  Our best attribute is our highly trained/ expert staff.  Many of our staff members have been with us for a long time, a few even preceding the purchase of Animal Hospital of Seville Wadsworth from Dr. Thomas Saurer.  We believe strongly that our group of client care specialists, registered veterinary technicians,  and practice manager help to make our veterinarians and our entire clinic stand above others animal clinics in the Seville area.  We are also close partners with the Orrville Veterinary Clinic and Akron Barberton Veterinary Clinic.

Wendy S. Myers of Communications Solutions for Veterinarians, Inc.; presented a two hour seminar on the best methods for client service and patient care.   We had a combined staff training session in our Orrville facility, located within the Orrville Pet Spa and Resort.  Wendy is highly regarded as one of the best in the veterinary business in terms of client services and staff training.  Wendy provided continuing education regarding the best practices that we can add to our clinic to better serve our pets and their families.  Some of these ideas include blocking out time slots in our schedule to better handle same day emergencies.  In the past, we have always "squeezed" these appointments into our already jam packed schedule.  Now we will have more time to better focus on theses cases without interrupting the previously scheduled appointments throughout our day.  Wendy also helped us focus on ways to better improve our communication with owners through several other areas.  She was able to help us modify our check in procedure, which should help getting new patients registered and checked in a lot faster than in the past.

We often partner with several giants within the veterinary community.  This includes Vestreet, who sponsored Wendy's training session.  Vestreet also helped us evaluate our online store, our system of reminder cards and other services that they provide to enhance the doctor-client-patient relationship.

Article by Dr. Jeffrey R. Fink